Privacy & Cookie Policy

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Privacy & Cookie Policy

Privacy & Cookies Policy

1. Introduction

1.1 This privacy policy sets out the basis on which we will process any personal data that we collect from you or that you provide to us when you use our website: www.alice-underground.com (Site). Please read the following privacy policy carefully to understand how we use and protect the personal information that you provide to us.

1.2 When you browse our Site you are consenting to our processing of your personal data in accordance with this privacy policy.

2. Contacting us

2.1 ebp live Ltd will be the data controller in respect of any personal data that you submit to us or that we collect from you when you use our Site. We are a company registered in England with registered no. 10107486 with registered offices at 124 Finchley Road, London NW3 5JS. For more information about us please visit the Site.

2.2 If you would like to know what information we hold about you or if you have any other queries or complaints in relation to this privacy policy, or our Site, our contact details are as follows:

Address: ebp live, 1st Floor, 44 Maiden Lane, Covent Garden, London WC2E 7LN

Email: info@alice-underground.com

3. The information that we collect from you on the Site and via phone

3.1 We will collect any information that you provide to us when you contact us via phone or through our Site. This information may include your name, email address, password, billing addresses, payment information and phone number, which will be used for creating and logging into your account, providing the services to you, processing any order for tickets you place with us, contacting you with further information about our services or improving the Site or services, and any such feedback may be introduced in any of ebp live’s Site(s).

3.2 We will collect any information contained in any correspondence between you and us. For example, if you contact us, we may keep a record of that correspondence.  We may also ask you for information when you report a problem with our Site. 

3.3 We may collect certain information about your visits to our Site and how you use it. This may include your geographical location, IP address, device information, browser type, referral source, length of visit and number of page views and similar information. We may use this information for a number of purposes including Site administration, optimising the use and performance of the Site, disclosing to third party contributors or for security purposes. Individual users will not be identifiable from this information. This information may be collected by a third party Site analytics service provider on our behalf and may be collected using cookies. For more information on our use of cookies please refer to our Cookie Policy.

4. Use of your information

4.1 We will only use the personal information that we collect from you in accordance with this privacy policy and the Website Terms of Use as applicable to you.

4.2 In addition to the specific uses set out in section 3 above, we may use your information for the following purposes:

4.2.1 to ensure that content from our Site is presented in the most effective manner;
4.2.2 to send you general (non-marketing) commercial communications, such as information about the Site and services provided to you by us at that time;
4.2.3 to provide customer service in relation to your use of the Site, to contact you, to deal with enquiries and complaints relating to the use of the Site and to notify you about changes to our services;
4.2.4 to develop the Site so as to improve your browsing and viewing experience;
4.2.5 to provide third parties with statistical information about our users but this information will not be able to be used to identify any individual user;
4.2.6 to provide you with marketing communications by electronic means (such as email, SMS and/or MMS) about our products, services, events, which you have requested to be sent; and
4.2.7 for security purposes.

5. Disclosure of your information

5.1 Other than as expressly set out in this privacy policy or as otherwise required or permitted by law, we will not share, sell or distribute any of the information you provide to us without your consent.

5.2 We may disclose your personal information:

5.2.1 to any third party so that they can provide you with marketing communications by post and/or electronic means (such as email, SMS and/or MMS) about their own products, services, events, special discounts and offers, which you have requested to be sent, or which may be of interest to you where you have expressly consented to be contacted for such purposes;
5.2.2 to any affiliate or third party to whom disclosure is necessary to enable us to provide you with any services or products that you have requested through the site which may be provided by such affiliates or third parties;
5.2.3 in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
5.2.4 if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets; and
5.2.5 to any person to whom disclosure is necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law (including without limitation to any court, regulator or other relevant authority).

6. Third party content, websites and contributors

6.1 Our Site may contain content and links to other websites and microsites that are operated by third parties. In addition, advertisements contained on our Site may operate as links to that advertiser’s website, and such advertisers and third parties may also use and place cookies on your computer. 

6.2 We do not control these third party websites, advertisements and cookies and this privacy policy does not apply to them. Any information such third parties collect by virtue of you clicking on a third party link on our Site will be collected and used in accordance with the privacy policy of that third party. Please therefore consult the terms and conditions and privacy policy of those third party websites and microsites to find out how they collect and use your personal data and to establish whether and for what purpose they use cookies.

7. Security and data retention

7.1 We employ appropriate technological and operational security measures to protect against any unauthorised access to or any unlawful processing of any personal information about you that we hold. We will retain your information for as long as is necessary to provide any services to you or for a reasonable period or as long as the law otherwise permits.

7.2 Data transmission over the internet is inherently insecure, and although we employ appropriate technological and organisational security measures to protect your data from unauthorised access we cannot guarantee the security of any data sent over the internet.

8. International data transfers

8.1 The data that we collect from you may be transferred to, and stored in Ireland by way of Amazon Web Services. In addition, our service providers may provide data processing services on our behalf. These companies may be located in, or use IT equipment located in countries outside the European Economic Area or different to that in which your information is collected. Where this is the case, we will take steps to ensure that your information receives an equivalent level of protection.

8.2 By submitting your personal data, you agree to this transfer, storing or processing.

9. Your rights

9.2 You are entitled to know what personal data we hold about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. In certain limited circumstances you may also be entitled to request that we delete certain information that we hold about you.

9.3 If you have any questions about the personal information that we hold about you or would like to make any requests in relation to it, please contact us using the contact information provided in section 2 above. Where we are entitled by applicable law to charge a fee to meet our costs in providing you with details of the information we hold about you, we will let you know, and we may also require you to provide us with appropriate identification before we comply with this request.

9.4 You may request that we cease sending you any marketing information at any time by notifying us in writing or following any “unsubscribe” instructions included in any marketing communications which we send to you. 

10. Changes to our privacy policy

10.1 We reserve the right to make changes to this privacy policy from time to time. Any such changes to our privacy policy will be posted to our Site and if we consider it to be appropriate we will notify you of any material changes by e-mail.