Access

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Access

Wonderland offers every visitor a unique theatrical experience. No two people will have the same experience – there will be twists, turns and surprises on every journey down the rabbit hole. Due to the limitations of the venue, wheelchair and limited mobility visitors and their carers will be taken, in parts, on their own individual experience just like a limited number of other audience members will be during their journeys. Please be assured that your experience is guaranteed to be as full and as interactive as any other visitor to Wonderland.  

 

In order to make your experience as special as possible, if you have any access requirements, we will need to guide you through both the booking process and provide you with instructions on what to do on the day of your performance.

 

Please read further information below on the accessible performance options available and how to make a booking.

 

Ticket Price

There are no concessions on the ticket price, but for each access ticket sold we will provide a complimentary carer ticket.

 

Unfortunately, premium tickets are not available within the carer ticket arrangement.

 

To Make a Booking

Please call our dedicated access team on 0844 248 1125 who will be able to make a booking and provide further information on the show and Wonderland. Unfortunately access tickets cannot be booked online.

 

Please note we need at least 48 hours’ notice to book in access tickets due to the nature of the show and so we can provide adequate support within the show.

 

Please provide as much information as possible on your access requirements in order to ensure that your visit to Wonderland is as enjoyable as possible.

 

On the day of the show

For all of our visitors, arrival time is no later 15 minutes prior to your performance time. Please make yourself known to any member of the Front of House team who will direct you to the commencement of your performance.

 

Wheelchair User

Wonderland is accessible to both wheelchair users and those with limited mobility. However due to the limitations of the building, wheelchair places will be limited to one guest per performance, subject to availability on the following time slots:

 

17.45pm for Tuesday, Wednesday, and Thursday performances

18.00pm for Friday performances

13.45pm and 18:00pm for Saturday performances

13.45pm for Sunday performances.

 

We will provide a dedicated guide to accompany you and your carer through Wonderland.

 

For guests with limited mobility, there will be limited seating at the venue and you will be standing for the majority of the experience, so please do bring any accessories you may need to help with this.

All wheelchair and limited mobility tickets must be booked in 48 hours’ in advance, to ensure that we can provide adequate support.

 

Visual Impairment

Wonderland is a multi-sensory treat and visitors with visual impairments. From the 1st June we will be offering pre-show introductory audio notes and an in-ear audio description to enhance your experience of Wonderland.  

 

For your safety we do require a carer to accompany you through Wonderland (as above, their ticket is complimentary).

 

All visual impairment tickets must be booked in 48 hours’ in advance to ensure that we can provide adequate support and are subject to availability.

 

Touch Tours

Wonderland will be hosting pre-show touch tours on the 4th and 18th July. All tickets are complimentary and must be booked in advance through our dedicated access team and are subject to availability.

 

4th July - 4.30pm touch tour followed by 5.45pm show

18th July - 4.30pm touch tour followed by 5.45pm show

 

For your safety we do require a carer to accompany you through Wonderland (as above, their ticket is complimentary).

 

Deaf or Hard of Hearing

Deaf or hard of hearing guests will have a rich and rewarding experience in Wonderland. We are very pleased to be holding a BSL performance on 11th July at 5.45pm.  

 

Tickets must be booked through our dedicated access team and are subject to availability. For your safety we do require a carer to accompany you through Wonderland (as above, their ticket is complimentary).