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FAQs

How long does the show last?

Alice’s Adventures Underground has a running time of 90 minutes with no interval.


What age range is it for?

Alice's Adventures Underground is recommended for audiences aged 11+. We have put this age guidance in place because there are moments in the show which might be unsuitable for younger children. Children aged between 11 and 16 must be accompanied by an adult. Younger children may attend but entirely at the discretion of the Parents and no refund will be offered after the show has commenced.

Those with younger children may be interested in our children’s show Adventures in Wonderland, which is aimed specifically for Wonderlanders aged 5 to 10. For more information, please click here.

For our even younger audience members, and Mums, we will be offering Babes in Arms performances during the production. For more information please click here.

 

Where is it and how do I get there?

Alice’s Adventures Underground is taking place at The Vaults in Waterloo. For further information, visit our Find Us page here.


When should I arrive?

Please arrive no later than 15 minutes before your show’s start time.

 

What if I’m late?

There are strictly no late admissions. We advise you arrive at least 15 minutes before your start time.

 

What should I wear?

Dress appropriately for the Queen's court: red/black. You will be on your feet and exploring Wonderland, so sensible shoes are advised!

 

How do I book?

For ticket information, including dates, prices, and how to book, please click here.


What is the difference between premium and standard tickets?

Premium ticket holders will receive a delicious tea party cocktail, an Alice programme, one of the Queen’s edible treats and a refreshing after show cocktail.  

 

Can I buy tickets on the door?

You will be able to purchase tickets at our on-site box office. However, we cannot guarantee ticket availability, so we do recommend you book your tickets in advance to avoid disappointment.

 

Can I book for corporate or team building events?

For information concerning bookings for corporate or team building events, please click here.


Are there any group or school booking rates?

For information concerning bookings for groups or schools, please click here.

 

Do you have tickets for Under 26s?

For information concerning tickets for Under 26s, please click here.

 

Do I need to print my ticket?

No, you do not need to print your ticket. You must have a ticket to enter Alice’s Adventures Underground, and we can accept a copy of your ticket digitally, on a device, or a print out.

 

My tickets haven’t arrived, who do I contact?

First, please check the spam box on your email. If you cannot see any confirmation there, please contact us on 0844 248 1125 or [email protected] so we can re-send your confirmation email.

 

Will I be admitted if I forget my ticket?

No, you will not be able to enter if you cannot present a ticket on arrival. If you have any issues on the day please visit our on-site box office with the card you purchased your tickets with at least 30 minutes before your performance time, to give us time to find and re-issue your ticket.


Will I be split up from my group during the performance?

Due to the nature of the performance, we do encourage audience members to follow their own path when in the space. Therefore, this may mean you are separated from your group during the show. However, you will be reunited at the end of the performance, we promise!


Will I be able to leave the performance at any point?

There will be measures in place should you require assistance or need to leave suddenly during the event but it is not advised nor encouraged.

There is no readmittance into the performance one you have left.
 

Can I take photos inside?

We do not allow the use of cameras or filming during the performance but you will be able to take photos in the Wonderland Bar after seeing the show.

 

Is there a cloakroom?

Visitors are requested to hand over luggage, chests, paraphernalia (or quite simply bags) on arrival at the Queen's cloakroom. There will be a small Queen’s tax of £1 per item.


Is there food and drink available?

There are bars in Wonderland and food will also be available. Please do not bring any food or drink onto site.

The Wonderland Bar is open until 2am on Friday and Saturday. On Sunday the bar closes 30 minutes after last entry at 6:30pm.

 

Eat Me / Drink Me

During your visit to Wonderland there will be audience participation, which may involve consuming food and drink.

A full list of food, drink and ingredients will be announced soon. Please check back here for more information, or if you would like to be kept informed when our ingredients lists have been confirmed, please email [email protected]. Unfortunately we are unable to allow audience members to bring their own substitute food to consume during the show.

This food and drink in the show includes: Eat Me Sweets; Jam Tarts; Tea Party Cocktail (containing alcohol) and Tea Party Mocktail (non-alcoholic).

 

How do I book a table in the Wonderland Bar?

If you would like to reserve a table in the Wonderland Bar please email [email protected]. We are only able to reserve tables for groups of 10+.

 

Can I pre-order drinks?

You are able to pre-order your tea party cocktails when making your booking and at the venue. We cannot accept pre-orders at the Wonderland Bar for Groups of 10 +


Can I pre-order food?

Not yet but you will be able to add this onto your ticket purchase very soon and we will keep in you in touch as we finalise the Queen’s menu so watch this space!


Do you accept cash and card?

We accept both cash and card in Wonderland. However, the Queen’s cloakroom only accepts cash.


Are there any access performances?

Wonderland wants to offer every visitor a unique theatrical experience. No two people will have the same experience – there will be twists, turns and surprises on your journey. Due to the limitations of the venue, Wheelchair and Limited Mobility visitors and their carers will be taken, in parts, on their own individual experience. Please be assured that your experience is guaranteed to be as full and as interactive as any other Wonderland visitor.

In order to make this experience as special as possible, if you have any access requirements, we will need to guide you through both the booking process and provide you with instructions on what to do on the day of your performance.

For more information on access please click here and to make an access booking, please call 0844 248 1125.


Can I attend if I am pregnant?

Alice’s Adventures Underground is suitable for pregnant women but please be advised that the show is 90 minutes long, you will be required to stand for the majority of the performance and there will be no access to toilet facilities during the show.

 

What if I suffer from Claustrophobia?

Customers who suffer from claustrophobia, nyctophobia or heart conditions should be advised that certain sections may be unsuitable and we are unable to dictate the route of the audience member. A number of spaces are quite small and scenes may be intense. There will be escape options within scenes but we would strongly advise people to carefully think before attending.


Is there strobe lighting?

No, the performance does not feature strobe lighting.